Text messages from Sonus Health

Sonus Health is an app that lets pet owners record their dog’s or cat’s heart at home and share the results with their vet. It is made by Decorte Future Industries Ltd.

We text people only when they have agreed to it, about something they or their vet asked for. We never send marketing texts.

The texts we send

  • Invites from your vet. When your vet invites you to follow your pet’s heart health, or to keep a tummy diary, in the Sonus Health app, we text you the invite. Until you accept it, we send up to three reminders, 2, 5 and 10 days later, and your vet can resend it.
  • A link to the app. When you type your own mobile number into our “Text me” form, we send you one text with a link that opens the app on your phone.
  • Recordings shared with your vet. When a pet owner shares their pet’s recordings with their vet by text, we send one text with the link to the mobile number the vet gave them.

How you agree to them

Invites from your vet: you say yes to your vet

Your vet asks you first, during your appointment or video consultation:

“Can Sonus Health text you a link to set up the app, and reminders? Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.”

Only if you say yes does your vet enter your mobile number in Sonus Health and tick “My client agreed to receive this text”. The text cannot be sent without that tick, and Sonus Health records who ticked it and when. The form shows the vet the question to ask, right under the tick box:

The Sonus Health invite form a vet uses to text a client, with the tick box "My client agreed to receive this text" and the question to ask first
The vet’s invite form. The text can only be sent once the vet has ticked the consent box.

A link to the app: you ask for it

On a computer, signed in to Sonus Health, you type your own mobile number and tap Text me. The form says what you will get and how to stop it. We send that one text and nothing else.

The Sonus Health "Text me" form, where a signed-in user types their own mobile number to get a link to the app
The “Text me” form.

Recordings shared with your vet: your vet gives the number

The pet owner asks their vet where to send the recordings, enters the mobile number the vet gives them, and ticks “My vet gave me this number for this text”. The text cannot be sent without that tick, and Sonus Health records when it was ticked. We send one text with the link, and the link expires after 3 days.

The Sonus Health share form, where a pet owner enters their vet's mobile number to text them a link to the recordings
Sharing recordings with a vet by text.

What the texts say

Every text names Sonus Health. Texts to US and Canadian numbers end with how to stop them. For example:

  • Dr Lee at Oak Vets invited you to follow Bella’s heart health on Sonus Health: https://www.sonus.health/claim/k3Jx9QaPm2Vt8RyLw4Nc6BdZ Reply STOP to opt out.
  • Reminder from Dr Lee at Oak Vets: follow Bella’s heart health on Sonus Health: https://www.sonus.health/claim/k3Jx9QaPm2Vt8RyLw4Nc6BdZ Reply STOP to opt out.
  • Open Sonus Health on your phone: https://app.sonus.health/h/Z8mP2rT4qW9xK3vB7nL5cF1dHs6Gj0Ue2Yi4Oa7Pb3R (link expires in 6 hours) Reply STOP to opt out.
  • Jordan Lee has shared Bella’s at-home heart recordings with you on Sonus Health: https://www.sonus.health/shared/Qw7Lp3XdR5tY9uJ2hG6kM8sA (link expires in 3 days) Reply STOP to opt out.

How often, what it costs, and how to stop

  • Message frequency varies. You get one text for each request. An invite is one text plus up to three reminders, and your vet can resend it.
  • Msg & data rates may apply.
  • Reply STOP to any text to stop all texts from us. Reply START to receive them again.
  • Reply HELP for help, or email support@sonus.health.
  • Carriers are not liable for delayed or undelivered messages.

Your number

We use your mobile number only to send the texts above. We never sell or share your number or your agreement to receive texts with any third party. Read more in our Privacy Policy and Terms of Service.

Contact

Decorte Future Industries Ltd (trading as Sonus Health), Sas House Friarswood, Chipperfield Road, Kings Langley, Hertfordshire, WD4 9JB, United Kingdom. Company number 12176817. Email support@sonus.health.